Privacy Notice

Your privacy is important to us. This notice applies to visitors to this website.
Please contact us if you have any questions about our privacy practices.
You can contact Chris Hull, Director of Digital Consultation Ltd via our correspondence address detailed on this page.

What information do we collect and why?

We collect data when a visitor to the website completes the contact form shown on this page. We use this data to respond to requests for information about Digital Consultation Ltd. This data is automatically forwarded and stored in our secure email service. We have a legal basis to store this information in order to respond to requests. We do not share your contact information with third parties. The data we collect is Name, Email, Telephone. We will retain such data for the time necessary to respond and manage the initial enquiry, but not more than 12 months. You have the right to withdraw or amend your data at any point by requesting this in writing.

We also use Google Analytics (GA) to collect anonymous data about the number of visitors to this website and their activity on the website. GA stores temporary cookies on the visitor’s device to provide us with a report on website activity. You have the ability to block cookies on your browser if you so wish (search ‘help on cookies’ on your browser settings) but this may limit certain features of this website.

Website Handover & Access Policy

When a website is moving to another provider, we are happy to assist with the handover process. To keep everything secure and ensure a smooth transition, we follow these steps:

1. Client Authorisation
   We requires written confirmation from the client specifying what access should be provided (e.g. DNS/domain access, website files, database, admin logins). We cannot provide access directly to a third party without the client’s clear instruction.
2. Scope of Access
   We will only provide access to the assets that belong to the client (e.g. domain, site content, databases). Any third-party licensed software, custom code, or agency-owned intellectual property is not automatically transferable.
3. Security Measures
   Access will be provided securely and limited to the areas requested. Once handover is complete, we recommend the client updates passwords and access credentials.
4. Charges
   Handover assistance is chargeable support time at our standard hourly rate. Typical handover requests (providing files, setting up access, DNS updates) require around 1–2 hours. Larger requests may be estimated separately.
5. Liability
   Once access has been provided, we are not responsible for changes or issues introduced by the new provider.

This notice may be updated from time to time to reflect new features on the website.

May 2025